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Live call analytics for Webex Calling

See every call, live. Refreshingly simple.

Wallboards, reports and missed-call follow-up for Webex Calling. Connect in minutes and put it on any screen.

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  • 14-day free trial
  • No card needed
  • Unlimited screens and supervisors
Click an agent to change their status.

Example data. Everything here is clickable.

Built for the people on the phones.

Supervisors see the queue, agents see their day, managers see the trend. Everyone works from the same live numbers.

Wallboards each team actually wants.

Pick the queues, numbers and agents each team needs, then put it on any TV. Tiles turn red when a limit is passed, so problems are obvious from across the room.

  • Live queue, wait times and agent status
  • Limits that change colour when it matters
  • Light and dark themes
  • Unlimited screens, paired with a 6-digit code

Switch widgets, change the queue or try the dark theme.

Wallboard builder
Widgets

From Webex to the wall in three steps.

No installs and no consultants. If you can approve an app in Control Hub, you can do this.

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Connections

Connect your phone system to start seeing live call data.

Webex CallingQueues, agents and call history from your Webex organisation.
Customer Services board

Switch widgets on and off. The board updates as you go.

wallboard.wizarm.com/connect482 913

Enter this code in Wizarm to show a wallboard on this screen.

Type the code on the TV, or just press Pair screen.
Click an agent to change their status.
Missed calls
Missed today0
Called back0
Still to call0
Callback rate0%

    Never lose a caller who hung up.

    Every missed call lands in one list with the caller's number, so someone can ring them back before they ring a competitor.

    • The full picture. The number, the queue and how long they waited before hanging up.
    • Repeat callers first. People who tried more than once are flagged, so the most frustrated get a call first.
    • One click to call back. Everyone sees who rang them and when, so nobody gets called twice.
    • Search any number. See every time someone has called, answered or not.

    Calls the live board at the top of the page drops land here. Turn on its busy hour, then come back.

    Pay for the people you monitor.

    Supervisors, viewers and screens are free. Every feature is on every plan, and you always get the cheapest plan for your size.

    Count the agents whose calls you want to see. You choose them after connecting Webex.

    18monitored users

    Start your 14-day free trial
    • 14-day free trial, no card
    • All features on every plan
    • Unlimited supervisors, viewers and screens
    • No VAT to add on top

    Questions, answered.

    Which phone systems does Wizarm CX work with?

    Webex Calling. A Webex full administrator approves the connection once in Control Hub, and Wizarm reads your queues, agents and call history from there.

    Do we need to install anything?

    No. Wizarm runs in the browser. To put a wallboard on a TV, open wallboard.wizarm.com/connect in the TV's browser and enter the code it shows into Wizarm.

    Who counts as a monitored user?

    The agents whose calls you want to see. You pick them after connecting Webex. Supervisors, viewers and screens don't count towards your plan.

    How does the free trial work?

    You get 14 days with every feature. You don't need a card to start.

    What happens to our call data?

    It's stored securely for as long as you're subscribed. If you close your account, you keep read-only access for 90 days so you can export it, and then it's deleted.

    Who makes Wizarm?

    Wizarm CX is built by arminghall, a UK software studio. It started life as the wallboard for a busy UK contact centre.

    See your calls live this afternoon.

    Start a 14-day free trial. Connect Webex, build a board and put it on a screen.

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